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Cancellation statement – Right of withdrawal and instructions

Right of withdraw

To comply with the withdrawal period, it is sufficient to timely send the withdrawal or the goods.


This right of withdrawal does not apply to contracts for the delivery of goods that we have manufactured according to customer specifications or that have been clearly tailored to your personal needs or that are not suitable for return due to their nature.

consequences of withdrawal

In case of an effective withdrawal, the contributions received by both parties and any utilisations (e.g. interest) must be returned. If you are unable to return the received contribution in whole or in part or can only return it in a deteriorated condition, you may have to compensate us for the loss in value. This does not apply if the deterioration of the goods is solely due to their inspection – as you would have been able to do in a shop, for example. You can also avoid the obligation to compensate for any loss in value resulting from proper use of the goods by not using the goods as if they were your own property and by avoiding anything that reduces their value.

Goods that can be sent by parcel post must be returned at our risk. You will bear the cost of returning the goods if the delivered goods correspond to what you ordered and if the price of the goods to be returned does not exceed the amount of 40 euros, or if you have not yet provided the consideration or a contractually agreed partial payment at the time of withdrawal for goods with a higher price. In other cases, the return shipment is free of charge.

Goods that cannot be sent as parcels will be collected from you. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of your revocation declaration or the goods, and for us with their receipt.

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