4.36 | 5.00 Reviews

Costumer service

**PRIVACY POLICY FOR Creative Frames**


**Your privacy is important to Creative Frames. In this policy, we aim to inform you about how we handle your personal data and your rights. Personal data includes information that can be linked to you as an individual, such as your name and contact details.**

**Here’s a brief overview of why we process your data:**

– **For processing and delivering your orders.**
– **To provide you with offers and inspiration through newsletters and targeted marketing on social media, both online and offline.**
– **To communicate with you and respond to your inquiries.**
– **To evaluate your experience with Creative Frames.**
– **To remind you about abandoned shopping carts and offer our poster wall feature.**
– **To create and manage a customer account for you, including features like Favorites.**
– **To comply with legal obligations (e.g., consumer and accounting laws).**

**You have various rights under data protection legislation. For instance, you always have the right to object to marketing. You can also influence how we process your personal data and exercise your rights.**

**Want to know more? Read our detailed explanation below. You can find more information about how, why, and for how long we process your personal data.**


**Creative Frames is responsible for processing your personal data. Please note that some of our payment and logistics service providers also process personal data collected when you make purchases through our website or IT system. They are independently responsible for this processing.**

**If you have questions about how we process your personal data, please contact us at**


**We process personal data that you have chosen to share with us.**


**Your personal data is primarily processed by Creative Frames. We will never sell your personal data. In some cases, we share your personal data to fulfill our obligations efficiently and effectively.**

**To process your payment, our payment provider(s) will have access to your personal data.**

**To deliver your order to your home or a pickup point and manage returns, we share your personal data with our logistics service providers.**

**Your personal data is mainly processed by us at Creative Frames and by companies within the Creative Frames group.**

**To publish your reviews on our website, we share your personal data with the vendor providing the technical solution for publishing such reviews.**

**If a friend has referred you to us, we share a hashtag (text ID) of your email address with a provider who has helped us enable friend referrals.**

**To market relevant products and keep our website relevant, we share your personal data with service providers assisting us in marketing, including Google and Facebook.**

**We share your personal data with IT vendors who act as processors to assist us with IT services.**

**To print and ship your personalized poster, we need to share your personal data and any information to be printed on the poster with our printing service.**

**If you want more detailed information about who we share your personal data with, feel free to contact us.**


**Creative Frames generally processes your personal data within the EU/EEA. In some cases, we use vendors outside the EU/EEA. When transferring personal data outside the EU/EEA, Creative Frames ensures an adequate level of protection.**

**Creative Frames may transfer personal data to the US and our vendor providing a newsletter sending service, as well as our vendors providing services for marketing relevant products and making our website as relevant as possible.**

**We want to make you aware that, while we choose the best service providers we can find and ensure that these vendors have entered into relevant agreements with the European Union, data transferred to the US may be processed by US authorities for control and monitoring purposes without effective remedies being available. We closely follow developments in new agreements between the European Union and relevant parties and will promptly implement updates based on outcomes when new standards are in effect.**

**If you have questions about how we share your personal data or want more information about the appropriate security measures we apply, please contact us.**


**Under data protection law, you have various rights to influence the processing of your personal data. Read more below.**


**You have the right to fully or partially withdraw your consent for the processing of your personal data. Your withdrawal takes effect from the moment of withdrawal.**

**You have the right to object to our processing of your personal data. You always have the right to object to our marketing activities, such as newsletters.**

**In some other cases, the right to object doesn’t apply (e.g., when we need to store your personal data). You have the right to object when the processing is based on a balance of legitimate interests. Read more about what this means below. If we can demonstrate compelling legitimate grounds for processing that outweigh your interests and fundamental rights or if the purpose is to establish, exercise, or defend legal claims, you do not have the right to object to the processing.**


**You have the right to confirmation of whether or not personal data concerning you is being processed. You can access your personal data and obtain a copy of the personal data we process about you.**


**You have the right to correct any inaccurate personal data related to you and ask us to complete incomplete personal data.**


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